Effective Date: April 30, 2025

Welcome to SehatPro! We are committed to empowering you to make informed decisions regarding your health and well-being. Our mission is to provide a platform that facilitates access to both routine and urgent healthcare services, enhancing the doctor-patient relationship by making it more accessible, affordable, efficient, and intelligent.

At SehatPro, we deeply respect your privacy and the trust you place in us. We take the protection of your personal information seriously and implement stringent measures to ensure its security. This Privacy Policy outlines how we collect, use, and safeguard your information.

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect personal information about users of our services, including healthcare practitioners, end-users, and website visitors (collectively referred to as “you” or “users”). By using our services or providing us with your information, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our services or provide us with your information.

2. Information We Collect

When you use our platform, we may collect the following information:

• Personal Information: Name, occupation, photograph, email address, physical address, phone number(s), date of birth, and other identifiable information.

• Usage Data: Information about how you use our application, including pages viewed, browser type, and IP address.

• Health Information: For healthcare providers, we may collect professional credentials such as PMDC registration numbers and clinic details.

• User-Generated Content: Reviews, ratings, comments, chat messages, emails, and any attachments or medical records you provide.

• Contact Information: To communicate with you regarding our services, updates, and to address your inquiries.

3. Use of Information

We use the collected information to:

• Provide and improve our services.

• Conduct internal research to understand user behavior.

• Communicate with you about our services, updates, and promotional offers.

• Verify healthcare providers’ credentials.

• Ensure a seamless and secure user experience.

4. Account Information

By creating an account, you agree to the collection and use of your data as outlined in this policy. Users are required to register an account to:

• Access our application or website.

• Utilize our services and offerings.

• Receive information and updates.

• Enforce contractual rights.

• Receive notifications related to your account.

5. Managing Your Information

You have the right to access, update, or delete your personal information:

• Access and Updates: You can review and update your information through your account settings or by contacting us at info@sehatpro.com.

• Deletion: To delete your account and data, contact us at info@sehatpro.com or use the app settings. We may retain certain information if required by law or for legitimate business purposes.

6. Sharing Your Information

We do not share your personal information with third parties except:

• With your consent.

• To comply with legal obligations.

• To protect and defend our rights and property.

• To prevent or investigate possible wrongdoing in connection with our services.

7. Cookies

We use cookies to enhance your experience, remember your preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our services.

8. Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you by email. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Website: www.sehatpro.com

• Email: info@sehatpro.com

• Phone: +92 333 6156588