Payment Policy
SehatPro Payment Policy: Terms, Conditions & Legal Clarity
Welcome to SehatPro’s Payment Policy page. This document outlines the terms and conditions governing payments for SehatPro software services. We aim to provide clinic owners, administrators, and other users with transparent and straightforward billing guidelines, including advance payments, refund policies, non-refundable fees, dispute handling, and more.
By using SehatPro, you agree to the following payment terms, which are designed to protect both users and SehatPro. Please take a moment to familiarize yourself with our policies to ensure a smooth and informed experience with our software.
1. Advance Payments & Deposits
For certain SehatPro services, advance payments or deposits may be required to initiate access to the software or specific features.
Advance Payments: To begin using SehatPro or to access specific features (e.g., premium modules, integrations), a deposit or advance payment may be requested. This payment will be deducted from your total bill.
Deposit Terms: Some services, such as setup or customization, may require a non-refundable deposit to secure the start of the service. You will be notified of the deposit amount before making any payments.
These advance payments ensure that resources are allocated for the services you request, and are essential for getting started with SehatPro. You can cancel your subscription at any time, but please do so before the next billing cycle to avoid being charged for the next period.
2. Refund & Cancellation Policy
We understand that plans can change, and we want to make sure that you have the flexibility to manage your software subscriptions and services. Our refund and cancellation policy are designed to offer clarity.
Refund Eligibility: Refunds may be granted if a service was not delivered as expected, or if you cancel your service within a specified time after the payment. Once the service is delivered, all payments are non-refundable.
Cancellation Policy: You may cancel your subscription or service at any time. To avoid charges for the next billing cycle, cancellation must be done at least [X] days before the next renewal date.
Refund Process: Refunds will be processed back to the original payment method, and the funds should be returned within [X] business days.
We encourage you to review the specific terms and conditions associated with each SehatPro service to understand any cancellation or refund restrictions.
3. Non-Refundable Fees
Certain services are subject to non-refundable fees due to the nature of the service being provided. These include, but are not limited to:
Setup Fees: Fees for setting up SehatPro or configuring certain integrations or custom features.
Service Customization: Charges for tailored services or specialized solutions requested by the client.
Transaction Processing Fees: Any third-party payment processing fees or charges.
These non-refundable fees will be clearly outlined before any transaction is processed, so you are fully aware of them in advance. Refunds are available only for unfulfilled services. Once services are delivered or the subscription period has started, payments are non-refundable.
4. Dispute Handling
In the event of a payment dispute, SehatPro has a structured process to handle the issue efficiently:
Dispute Process: If you feel there is an issue with your payment or if you believe there has been a charge in error, please reach out to our support team within [X] days of the transaction.
Investigation and Resolution: We will investigate the dispute and take necessary actions, such as issuing a refund or adjusting the charge, based on the findings.
Clear Communication: Our goal is to resolve disputes fairly and promptly while maintaining a transparent and cooperative relationship.
We strongly encourage users to resolve issues directly with SehatPro before seeking chargebacks or other external actions, as this can slow down the resolution process.
5. Chargebacks
If a chargeback occurs (when a payment is disputed directly with a bank or payment processor), SehatPro will take the following steps:
Chargeback Process: If a chargeback is filed, we will review the transaction, supporting documentation, and attempt to resolve the dispute.
Chargeback Fees: If the chargeback is found to be unjustified, we may apply a chargeback fee to cover the associated costs.
Impact on Service: Repeated chargebacks can result in suspension or termination of your access to SehatPro services. Please reach out to our team to resolve any issues before initiating a chargeback.
We always strive to resolve payment issues amicably, and we encourage all users to communicate directly with our team. If a chargeback is filed, we will investigate the situation and take necessary action. If the chargeback is found to be unjustified, a chargeback fee may be applied.
6. Price Changes
From time to time, we may update the prices for SehatPro’s services. Any price adjustments will be communicated to you in advance, and will not affect services already rendered.
Notification of Price Changes: All users will be notified of price increases at least [X] days before the new pricing takes effect.
Subscription Changes: If you are subscribed to a service and there is a price increase, you will be informed before the next billing cycle.
Fixed Pricing: Certain agreements may lock in pricing for a defined period. For any changes to these agreements, you will be contacted well in advance.
Our goal is to maintain transparency with regard to pricing, ensuring that you have the information you need to make informed decisions. You will be notified via email or through your SehatPro account of any price changes at least [X] days before they go into effect.
7. Legal Disclaimers
By using SehatPro’s services, you agree to the following legal terms:
Limitation of Liability: SehatPro is not liable for any indirect, incidental, or consequential damages that may result from your use of our services.
Governing Law: This payment policy is governed by the laws of [Your Jurisdiction]. Any disputes will be handled according to the laws of this jurisdiction.
Changes to Payment Policy: We reserve the right to modify or update this payment policy at any time. Any changes will be communicated prior to taking effect.
Conclusion
At SehatPro, we believe in providing a clear, transparent, and compliant payment process that ensures both our users and our business are protected. By adhering to the terms outlined in this Payment Policy, we can continue to deliver reliable and high-quality software services while maintaining a positive relationship with our users.
If you have any questions about this policy or need assistance with a payment, our support team is available to help.
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Email: nacseng@gmail.com